Policies | Wonderland Wellbeing

Policy

HARASSMENT POLICY

Research shows that malicious communications, assault and indecent exposure is sadly a huge problem within the Professional Massage Therapy industry. Please note that:

Sending inappropriate texts, photos and messages can be prosecuted as malicious communications.
Touching or grabbing the therapist is non consensual and therefore classed as assault.
Indecent exposure is a crime regardless of whether it was committed in public or in private, if the intention is for someone else to see.

We take a zero tolerance approach to the above and will report all instances to the local police force as per ABMT guidelines. We offer professional therapeutic services only. If you receive a caution for malicious communications it will be entered on your criminal record. Assault and indecent exposure can both lead to a prison sentence. When you apply for a job cautions and convictions may show up as part of your DBS check for 6 years after it is given.

CANCELLATION POLICY

You can cancel your appointment free of charge via your fresha account up to 24 hours prior to you appointment, otherwise a 50% cancellation fee will be applied. No shows will incur 100% of the treatment price.

This is the privacy policy for Wonderland Wellbeing who can be emailed at wonderland.wellbeing@hotmail.com. This privacy policy explains how we use any personal information we collect about you and why we collect it.

What information do we need? We need: your contact details i.e. name, phone number, address and email address. In order for us to carry out a treatment we also need to ask for details on your medical history/health issues.

Why do we need it, how will we use it and how long will we retain it? We need to ask you for contact details for insurance purposes. We need to ask for details about your medical history/health issues in order to ensure that it is safe for us to provide the treatments you will receive from us and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’; this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment with Wonderland Wellbeing. In order for us to fulfil our side of the contract (i.e. carry out treatment) you must fulfil your side of the contract (i.e. share your personal information with us).

Marketing We would also like to send you information about the products and services we offer using the information you have shared with us. You do not have to agree to this for treatment to go ahead. If you would like to receive information from us about services and products, including special offers and discounts, please tick the relevant boxes to give your consent. You may withdraw this consent at any time by emailing us at wonderland.wellbeing@hotmail.com.

Post ⎸ Email ⎸ Phone ⎸ SMS ⎸

We will not share your information with anyone outside of Wonderland Wellbeing.

Who can I complain to if I feel you are not handling my data correctly? Please contact us if you have any questions about this privacy policy or the information we hold on you. You can do this by email to wonderland.wellbeing@hotmail.com. If you believe we are not handling your data correctly you have a right to make a complaint to the above contact details. If you are unhappy with our response you should then contact the ICO (Independent Commissioner's Office). Find details at https://ico.org.uk/concerns/ You have a right to withdraw your consent to process your data at any time.